If you want to cancel your internet contract in Germany, whether because you’re moving, found a better deal, or simply switching providers, a clear cancellation letter is essential. Using the right template helps you avoid back-and-forth with your provider and ensures your cancellation arrives on time.
📋 Copy-Paste Template (in German – send this to your provider): Cancel Internet Contract
[Your Name]
[Your Address]
[City, Date]
An
[Provider Name]
[Provider Address]
Betreff: Kündigung des Internetvertrags, Kundennummer [Customer Number]
Sehr geehrte Damen und Herren,
hiermit kündige ich meinen Internet- und ggf. Telefonvertrag mit der Kundennummer [Customer Number] fristgerecht zum [Insert Date].
Ich bitte um eine schriftliche Bestätigung des Kündigungstermins sowie um Mitteilung, ob eine Portierung meiner Rufnummer gewünscht wird.
Mit freundlichen Grüßen
[Your Signature]
Why a Written Template Matters When You Cancel an Internet Contract
Internet contracts often come with long minimum terms and automatic renewals. A written, well-documented cancellation letter protects you from misunderstandings and serves as proof if the provider fails to process it on time.
This is especially important when moving or switching providers, since submitting the cancellation early helps avoid any gap in service.
Notice Periods for Internet Contracts at a Glance
Standard Contract Terms
Many internet contracts run for 12 or 24 months with a notice period of typically one month before the contract end date.
Special Termination Right When Moving
If your provider isn’t available at your new address, you often have a special right to cancel — always confirm this directly with the provider and get it in writing.
How to Cancel Your Internet Contract Step by Step
First, check your contract end date and notice period in your documents or online account. Then fill in the template above with your details.
Send the letter by post or email, and keep a copy along with proof of sending until you receive written confirmation of the cancellation.
Common Mistakes to Avoid When Cancelling
A common mistake is submitting the cancellation too late, which causes the contract to automatically renew for several more months.
Forgetting to arrange number porting when switching providers is another frequent issue — clarify this with your new provider ahead of time.
You can find more templates for cancelling a mobile phone contract or cancelling insurance after moving in Germany. Browse musterdokumente24.de for more free templates for almost any contract.
Before Cancelling Your Internet Contract
Check your customer account and contract documents for the minimum term, current contract end date, notice period, equipment obligations, and any telephone number you want to port. If you use a provider-supplied router, check whether it must be returned after the contract ends and keep the return receipt.
When moving, do not cancel blindly before checking whether the provider can supply service at the new address. Ask the provider to confirm availability and the consequences for your existing contract in writing. When switching providers, coordinate installation and number porting so you do not create an avoidable interruption.
Keep Evidence Until the Contract Is Closed
Save the cancellation letter, proof of sending, provider confirmation, final invoice, and any equipment return receipt. These documents can be useful if the provider later claims that the cancellation was late or that equipment was not returned.
With the right template, cancelling your internet contract takes just a few minutes. Keep track of your notice period, document the sending of your letter, and plan ahead when switching so you stay connected without interruption.
